Public Service Representative , Underfill Option of Public Service Representative

Initial Posting Date

01/12/2026

04/08/2026

Oregon State Department of Police

$4,203 - $5,838

Employee

Public Service Representative 4, Underfill Option of Public Service Representative 3

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Public Service Representative 4, Underfill Option of Public Service Representative 3 position. This position will be in-office without the option for a remote or hybrid work schedule.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply;

please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 01/26/2026. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. This recruitment will remain open until 04/08/2026, or until filled, with application review dates occurring approximately every two weeks beginning 01/26/2026.

We may close the announcement at any time after this date when we have received an adequate number of applications.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact osp.recruitinggon.gov and reference REQ-193568.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

In this position, you will perform all technical functions through analysis and interpretation of laws, rules, and policies in support of the state Firearms Instant Check System program. This process includes timely and accurate identification and decision making for approval or disqualification of firearm transfers for federally licensed firearm dealers (FFL’s), and private parties while utilizing multiple databases and fingerprint-based criminal history files;

communicates and explains rules and regulations to customers who intend to purchase or have been delayed or denied the transfer of a firearm, and responds to customer complaints and challenges to decisions made by the Unit; conducts further research of databases, courts, law enforcement agencies and other government agencies in order to gather information used to make decisions regarding the approval, delay or denial of a firearms purchase and document accordingly.

The FICS Unit serves the public in processing background checks 7 days a week, within the hours of 8am-10pm. This includes regular weekends and holidays (except Thanksgiving and Christmas).

You must be able to provide credible sworn testimony in a criminal or civil proceeding arising from the performance of duties. This includes cogently, accurately, and appropriately qualifying and explaining any results, conclusions, and opinions so their significance is understood.

• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures;…