Crisis Specialist EMPACT

Crisis Specialist EMPACT

EMPACT
- Suicide Prevention Center, part of the La Frontera family, is an industry‑leading non‑profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

Empact is proud to be part of a premier crisis system modeled nationwide. This is a great opportunity for a Crisis Specialist to join our dynamic department. In this position you will provide crisis services, including responding to crisis calls, completing crisis interventions, case management, coordination of care, and interfacing with first responders. Services will be delivered according to training, experience, and certification as assigned.

This role requires strong skills in working in a high‑paced crisis environment. Crisis and rural differentials available.

• Provide direct in‑home, in‑office, in‑school, and community‑based crisis services, including crisis intervention, de‑escalation, transportation, community stabilization, client support, parenting training, behavior management training, and access to community referrals.
• Ensure quality service delivery, including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures.
• Collaborate with other departments to coordinate communication and continuity of care. Develop and maintain effective working relationships with state, community behavioral health, and contracting organizations.
• Comply with the agency’s standard of care for service delivery. Assist with Quality Management and Utilization Review as needed.
• Perform job duties in a safe manner, provide support for team members, and perform cooperatively and professionally as part of a cohesive team.
• Oversee everyday functioning of department vehicles, report incidents involving damage or theft, and perform basic safety checks on vehicles.
• Work in potentially volatile situations and react professionally to crisis situations regardless of the nature of the environment or circumstances.

• This position receives a differential in pay specific to this role with high‑risk responsibilities.
• Remain flexible with shift location and changes required at the start of the shift.
• Use downtime for special projects benefiting crisis and other agency departments.
• Attend all required meetings and trainings, even outside regular shift times. Receive monthly supervision from a master's‑level clinical coordinator and reschedule missed sessions as needed.
• Work beyond scheduled hours without advanced warning if warranted by a crisis or incomplete paperwork; overtime approval required from the Department Manager or Director of Programs.
• Use personal vehicle if the agency van is unavailable, but not required to transport clients.
• Assist in providing guidance to new staff or interns on intervention, documentation, and process flow.

• Minimum of a Bachelor’s degree in psychology, counseling, social work, or a directly related field and 1 year of behavioral health experience, or qualifications to meet BHT level requirements.
• Experience in crisis services, outpatient services, or community outreach is preferred. Special consideration given to those with experience in sub‑acute or urgent psychiatric settings.
• Availability to extend work shift to complete crisis work, paperwork, etc. as needed.
• Demonstrated ability to remain calm in stressful situations and collaborate in a team environment.
• Spanish/English bilingual preferred. Bilingual differential pay per hour.
• Valid AZ driver’s license with no major infractions in the last 39 months.
• Fingerprint clearance card required or eligible to obtain one.
• At least 21 years of age at time of employment.

• Remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and interact positively and with empathy with all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical…