Medical Receptionist

• Employee Type FT Non-Exempt
• Manage Others No

You welcome every patient with a warm and professional attitude, setting the tone for their entire healthcare experience.

You serve as the first point of contact for our practice, guiding patients through their visits with empathy and efficiency.

Your work ensures that our front office runs smoothly, giving clinical teams the support they need to deliver exceptional patient care
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• Manages patient scheduling to optimize clinic flow and reduce wait times.
• Answers high volumes of calls using professional phone etiquette via multi-line phone systems
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• Verifies patient insurance coverage and processes payments to support billing and coding basics
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• Enters patient demographics and clinical notes accurately through Electronic Health Records (EHR).
• Maintains patient confidentiality and adheres strictly to HIPAA compliance standards.
• Provides customer service that resolves patient inquiries and addresses concerns with patience and care.
• Performs data entry tasks to maintain up-to-date and reliable patient files.
• Communicates basic medical terminology clearly to patients and staff.

• High school diploma or equivalent.
• Certificate in medical administration or a related field.

• Minimum of one year of experience in a medical office or customer service setting.
• Proven track record of handling confidential information with discretion.

• Strong understanding of HIPAA compliance and medical privacy laws.
• Proficient in navigating Electronic Health Records (EHR) systems.
• Exceptional communication skills for daily customer service and phone etiquette
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• Detail-oriented approach to data entry and patient scheduling
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• Familiarity with insurance verification and billing and coding basics
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• Experience working with multi-line phone systems in a fast-paced clinic.
• Working knowledge of common medical terminology
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• Ability to sit at a desk and use a computer for extended periods.
• Capacity to operate multi-line phones and office equipment daily.
• Comfort working in a busy healthcare environment with regular patient interaction.

This role serves as the primary point of contact for the medical practice, welcoming patients with a warm and professional demeanor to ensure a seamless healthcare experience. You will provide essential administrative and front-office support, managing patient flow, handling high-volume communications, and maintaining accurate records to empower clinical teams to deliver exceptional patient care in a fast-paced environment.

Core responsibilities include managing patient scheduling, operating multi-line phone systems, verifying insurance, processing payments, and maintaining strict HIPAA compliance using Electronic Health Records (EHR) systems. Candidates should have a high school diploma (or equivalent), a medical administration certificate, and at least one year of experience in a medical office or customer service role. Strong communication skills, meticulous attention to detail, and a thorough understanding of medical terminology and data entry are essential for success in this position.