Director of Housekeeping

Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast‑paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find!

Maintain the cleanliness of the guest rooms, public areas and back of the house excluding kitchen areas. Supervise all Housekeeping areas to ensure they operate in a smooth and efficient manner. Control the upkeep of all furniture and fixtures.

• Interview, hire, orient and discipline employees
• Conduct inspections of all resort areas and correct as necessary
• Update departmental job descriptions for each job category as necessary
• Control, request and purchase items and supplies for all guest rooms and maintain established par levels
• Keep records of any linen inventory
• Ensure lost and found procedures are followed to turn over to Safety & Security
• Set up and maintain an ongoing training program for all job functions
• Meet with guests and owners to handle complaints and requests
• Control Housekeeping budget and labor costs
• Maintain close contact with outside contractors
• Maintain goodwill, sense of fairness and an open door policy towards employees
• Frequently test new products and materials to maintain efficiency
• Ensure all machinery used in the department is maintained
• Coordinate with Engineering for preventative maintenance schedule to avoid breakdown
• Stay in contact with other department heads and management
• Create a positive guest and owner experience
• Other duties as assigned

Housekeeping Staff, Housekeeping Supervisors, Housekeeping Managers

Director of Rooms

• Manage cleanliness of all rooms and public areas throughout the resort
• Manage and direct budget and payroll for the Housekeeping department
• Direct and motivate Housekeeping staff
• Maintain good working relationship with vendors
• Manage housekeeping operations and staff

College degree or equivalent work experience. At least 5 years of managerial experience, with at least 2 years at Executive or Assistant Executive Housekeeper level. Must have thorough knowledge of hotel/resort operations with budgeting experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations skills.

Working knowledge of Spanish strongly preferred.

• 20% sitting
• 80% walking, standing and bending
• Lifting/carrying up to 50 lbs.
• Hearing and manual dexterity
• Distance vision 1‑3 feet
• Use of cleaning solutions, room spray & bug spray
• Ability to work in all types of weather conditions
• Ability to drive golf cart

All your information will be kept confidential according to EEO guidelines.

Director

Full‑time

Other

Hospitality