Front Office Assistant Manager - Luxury Resort

Career Opportunities with Enchantment Resort and Mii amo

A great place to work.

Careers At Enchantment Resort and Mii amo

Current job opportunities are posted here as they become available.

Nestled within beautiful Boynton Canyon, Enchantment Resort offers a setting unlike any other. We provide our guests a full-service luxury experience with a spirited and intimate feel that you’ll only find in Sedona. Join our team today and see what makes Enchantment Resort an incredible place to work.

• Supervises and supports the Front Desk to ensure compliance with resort objectives, polices and procedures.
• Maintains maximum occupancy levels and the highest average room rates and revenue.
• Ensures consistency with proper check-in and check-out procedures by Front Desk Agents.
• Supervises all training for Front Desk in accordance with the product description and other standards from Preferred, Coyle, etc.
• Effectively supervises all Front Desk employees to include coaching and counseling, and disciplinary action as necessary.
• Interviews and hires new staff as necessary for the department.
• Conducts performance reviews as necessary for the department.
• Conducts continuous service standards training to ensure consistent guest experience at high quality.
• Reviews daily checklists to ensure proper documentation, follow through of billing procedures, and resort policies.
• Reviews room rate reports and any special requests are noted and upgrades are completed, with welcome letters and itineraries attached.
• Maintains all areas that have group information on resumes and in group folders.
• Checks all group billing information, group masters, etc. to ensure routing is set up correctly to allow a 3-day billing turn around.