Bellperson - Hilton Sedona Resort at Bell Rock

Overview

Bellperson - Hilton Sedona Resort at Bell Rock (HOT0

BXJZ)

Work Locations: Hilton Sedona Resort, 90 Ridge Trail Drive, Sedona 86351

Are you passionate about providing exceptional service and making guests feel at home? If so, we have the perfect opportunity for you. At Hilton Sedona Resort at Bell Rock, we believe that every guest deserves a warm welcome and a memorable experience. Join our dedicated team and be the friendly face that sets the tone for their stay.

Position
:
Full-time Bellperson. We are looking for open availability to work any of the following shifts. Must be able to work weekends and holidays. Shift hours: 7:00 am – 3:30 pm; 12:00 pm – 9:30 pm; 11:00 am – 7:30 pm.

Benefits
:
State-of-the-art PTO program, medical, dental, vision, 401(k), stock purchase, and Hilton Employee discount travel program with discount rooms in the US and internationally.

A Bellperson transfers and stores luggage and responds to guest requests in the hotel's ongoing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Our Bell people earn an hourly rate plus tips, with an incentive program for additional compensation opportunities. You would be responsible for transferring and storing luggage and responding to guest requests, performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Keep the management/leadership team fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries, and/or pulls; attend to the main lobby and front door as needed
• Drive property-designated vehicles to and from guest destinations such as guest rooms or local airports, as needed
• Assist in the maintenance, appearance, and functionality of equipment

What are we looking for?

Hilton looks for demonstration of our Values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We also look for the following attributes:
Quality, Productivity, Dependability, Customer Focus, Adaptability.

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leaders in the industry and communities
• Teamwork – team players
• Ownership – accountable for actions and decisions
• Now – sense of urgency and discipline

Hilton is a leading global hospitality company offering a range of brands and properties worldwide. Our team members are central to delivering exceptional guest experiences and embody our vision to fill the earth with the light and warmth of hospitality.

Job:
Guest Services, Operations, and Front Office