Wilde Resort & Spa - Spa Assistant Manager; Esthetics, or Nails

JOB SUMMARY

Under general direction, the Spa Assistant Manager oversees the daily operations of the Spa, ensuring seamless service delivery, effective team management, and high levels of client satisfaction. This role involves enhancing the guest experience through exceptional service delivery, innovative programming, and effective team leadership. The Spa Assistant Manager works closely with the Spa Director to achieve operational goals and drive profitability, while ensuring a clean, welcoming environment for both clients and team.

• Oversees daily operations of the Spa, ensuring highest standards of service, cleanliness, and safety are maintained.
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Addresses guest inquiries and feedback promptly and professionally to maintain a proactive approach to resolve issues and enhance guest loyalty.
• Creates a supportive and nurturing environment that consistently delivers a Spa experience that exceeds guest expectations. Reviews comment cards, guest satisfaction results, and implements strategies to enhance the overall experience.
• Empowers team members to provide excellent customer service. Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with team members and ensures team members do the same within the team.
• Solicits team member feedback, utilizes an "open door" policy and reviewing team member satisfaction results to identify and address team member challenges or concerns.
• Manages daily Spa operations, ensuring smooth transitions between appointments and efficient use of space.
• Monitors and maintains cleanliness of Spa and Spa related areas. Ensures compliance with health and safety regulations, Spa policies, and industry standards; regularly reviews policies, procedures, and protocols.
• Manages operation inventories and purchasing control by reviewing operating statements, budget worksheets, and payroll progress reports, to achieve or exceed budgeted goals.
• Monitors inventory levels of Spa products and supplies, places orders as needed.
• Implements cost‑saving measures when necessary.
• Oversees retail product research, product selection and purchasing, and product display.
• Analyzes sales data to identify trends, opportunities for improvement and recommends new products and product enhancements to remain competitive in the market.
• Interviews and identifies candidates with the skills and competencies needed to support operational business needs.
• Trains a diverse team of Spa professionals; conducts regular performance evaluations, provides feedback, and addresses team member concerns to foster a positive work environment.
• Monitors team productivity and identify areas for improvement.
• Supervises assigned Spa team members (Therapists, Estheticians, Coordinators, and/or Prep Attendants) to ensure consistent high‑quality service delivery.
• Creates and manages team schedules to optimize coverage and meet client demand.
• Works closely with other departments, such as Front Office and Food and Beverage, to create integrated guest experiences.
• Manages Spa promotions including gifting programs, gift with purchase, co‑op marketing efforts and holiday events to maximize revenue opportunities.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

• Technical/Trade school certification or equivalent in related field.

• A minimum two (2) years of experience in related field required.
• A minimum…