Guest Service Agent - Storm Meadows Amenities Clubhouse - Winter Seasonal

Position: Guest Service Agent - Storm Meadows Amenities Clubhouse - Winter 26.27 Seasonal - Full/Part Time
Location: Steamboat

Seasonal Steamboat
- Ski Town, U.S.A.  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
* Discounted skiing and riding for friends and family of eligible employees
* Vacation and Sick Time policies for eligible employees
* to rest, relax and recharge

Generous discounts on outdoor gear, apparel, rental cars, etc.

Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.

Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match

Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education

Paid parental leave of up to 6 weeks for eligible employees
* Free regional bus pass

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at  .To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY This position will work with our guest services department in providing exceptional hospitality to our guests and owners. This position is integral in delivering a pleasant, positive and memorable vacation experience to visitors by being professional, courteous, and helpful.

ESSENTIAL DUTIES Greets, registers, and gives directions to guests/owners. Issues residence key and escort instructions to Bell/Shuttle.

Understands Resort’s utilized software & reservation system to be able to post monetary transactions, check in/ check-out guest, and make walk-in reservations.

Handle multiple phone lines including routing them to other departments.

Serve as the liaison between the various departments to ensure communication lines are efficient and effective.

Compliance with all company policies and procedures as well as any regulatory requirements

Other duties as assigned REQUIRED QUALIFICATIONS2 years of previous work history/education required

Communicate clearly in English, both verbal / non-verbal, and written

Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards EDUCATION REQUIREMENTS High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.

The range listed…