Key Account Manager

This job description is partially AI generated, do not expect anything else from us and in your future job at VOIDS!

VOIDS is the leading forecasting and inventory management software solution for D2C brands. The VOIDS platform automates accurate product-level demand forecasting to proactively identify risks such as inventory inefficiencies (e.g., out-of-stocks) and take recommended actions to eliminate them before they occur. We help e-commerce brands achieve 98% inventory efficiency, 20x ROI, and six-figure cash profits in a matter of weeks. 50+ success stories, including FC Bayern, 6pm, Rosental, and Blackroll confirm this.

Since launching our product in June 2023, we've grown by approximately 350% in the past year, making now €1M ARR. We aim to double our growth, targeting €2M ARR by the end of 2025. With prestigious partnerships, including high-profile brands like FC Bayern, Blackroll, Creamyfabrics, and many more, we’re set on becoming the leading SaaS solution for demand and supply balancing.

We currently focus primarily on stock management and demand forecasting and are actively expanding into demand shaping and integrating marketing insights.

At VOIDS, you'll find a game-changing personal growth opportunity if you are driven, fast-paced, and passionate about challenging the status quo. Embrace the opportunity to take direct ownership of scaling our AI platform's success. Work alongside the team and co-founders Jannik and Tobias, who bring a wealth of experience in e-commerce growth and AI-based demand forecasting.

As Key Account Manager, you'll own the entire post-signing experience for our growing client base — over 150 users, including Founders, COOs, and Ops Managers — who trust VOIDS to forecast over €1, in annual revenue.

Your mission? Design and run a scalable onboarding, retention, and upsell engine that works across a variety of eCommerce use cases. You'll thrive in complexity, streamlining dynamic client setups, and becoming the architect of a system that delivers value fast and keeps customers engaged in the long-term. Specifically, you will:

Own customer onboarding:
Make onboarding seamless and fast, reducing time-to-live to under 2 weeks.

Turn users into power users:
Drive full autonomy of main users within 12 weeks after go-live.

Manage 150+ users:
Across direct (QBRs, Standups) and async (Slack, phone, email) channels.

Monitor & improve customer health:
Keep churn under 10% YoY, maintain a live health score system, and share insights directly with the founders, sales and product team.

Drive upsells & influence product:
Collect feature requests and make smart recommendations to hit 115%+ net revenue retention YoY.

Foster a user community:
Create knowledge-sharing opportunities like client events to connect power users and grow internal champions.

Fluent in German (native level) and English — comfortable leading conversations and writing clearly in both languages

2+ experience managing technical products in a customer-facing role — think AI and SaaS tools, modern data stacks, eCom ops platforms, or supply chain automation tools — ideally where APIs and fast iterations were part of the daily routine.

1+ years of hands-on ownership of customer relationships — from onboarding to QBRs, health monitoring, upsell conversations, and managing churn risks in B2B mid-market or enterprise accounts

1+ year of hands-on experience working with data daily — you move fast in checking data in SQL, complex Excel/Sheets setups, pivots, Array,Formulas, and use data tools for problem solving

Deep technical intuition — you’re confident navigating APIs, time series data, forecasting logic, and love collaborating with engineers to debug and improve solutions

You’ve built things that run — you have shipped / developed features in code, or integrating tools across modern stacks

Structured operator mindset — you bring order to complexity, build scalable onboarding flows, and translate diverse client needs into repeatable processes

Product-first…