Client Service Manager - Business Insurance

Client Service Manager – Business Insurance Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

As our Client Service Manager on the Business Insurance team, you’ll work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership. This position will partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives.

This position will also assist all Business Insurance department managers with the development and auditing of processes & procedures. Assist with onboarding/training of new and existing colleagues.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in related field or 7 years’ insurance experience, including knowledge of business insurance lines for sales, service, or underwriting perspective required.
• Must be detail‑oriented with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Excellent written and verbal communication (public speaking required).
• Prior success and experience in managing change in a fast‑paced environment.
• Ability to effectively build and maintain positive working relationships with management and peers.

These additional qualifications are a plus, but not required to apply:

• Previous team management experience preferred.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out the website or flip through the recruiting brochure.

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We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

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The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.