General Manager

About The Role

Reporting to the Board of Directors, the General Manager directs all administrative, operational, engineering, financial, and customer‑service functions of the utility. The ideal candidate is a strategic leader who can manage complex systems, anticipate future needs, and foster strong relationships with staff, regulators, and the public.

• Implement Board policies and lead organization‑wide planning, operations, and performance.
• Provide direction to department leaders across operations, maintenance, engineering, finance, and customer service.
• Present budgets, reports, and strategic recommendations at monthly Board meetings.

• Oversee the construction, operation, and maintenance of all water, wastewater, and sewer systems.
• Lead capital improvement projects, engineering plan reviews, system expansions, and new development coordination.
• Ensure reliable production, delivery, treatment, and regulatory compliance.

• Ensure compliance with federal, state, and local regulations including water quality, environmental, OSHA, and safety standards.
• Coordinate with agencies on groundwater, supply, conservation, recharge, and reuse programs.
• Maintain designation of assured water supply and respond to water quality and effluent issues.

• Develop annual operating and capital budgets; manage within approved limits.
• Establish and evaluate rate structures and financial management practices.
• Direct financial, technical, and design studies.

• Maintain strong customer relationships and resolve inquiries efficiently.
• Represent the utility with state and local officials, agencies, and community stakeholders.

• Lead staffing, training, performance evaluations, and employee development.
• Enforce safety policies and maintain compliance with OSHA and regulatory standards.
• Promote positive employee relations and strong teamwork.

• Extensive knowledge of water/wastewater system planning, design, construction, and operation.
• Strong understanding of utility finance, rates, budgeting, and administrative practices.
• Thorough knowledge of federal, state, and local water quality and environmental regulations.
• Proven leadership experience managing personnel, resources, and complex operations.
• Excellent verbal and written communication skills.
• Ability to build effective relationships with government agencies, customers, contractors, and staff.
• Ability to forecast long‑term system needs and develop strategic solutions.

• High‑impact executive role with community‑wide impact.
• Opportunity to shape long‑term infrastructure and resource management.
• Supportive Board of Directors and dedicated team.
• Stability, growth, and meaningful public service.

Employment Type:

Full Time
Years

Experience:

10‑15 years
Salary: $120,000 - $180,000 Annual
Bonus/Commission:
Yes