Senior Director, Fulfillment Center Operations

Senior Director, Fulfillment Center Operations

Fulfillment Center Litchfield Park,Arizona

Senior Director, Fulfillment Center Operations - Litchfield Park, AZ

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly Commute stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

As the Senior Director of Fulfillment Center Operations, you will lead all aspects of operations for a single, high-growth site. This position is responsible for overseeing the entire fulfillment process . You will be responsible for leading a strong team, driving operational excellence, and creating a culture of safety, quality, and engagement. You are a hands-on leader who loves to oversee both inbound and outbound operations, constantly problem solving, and always has process improvement in mind .

The Senior Director will strategically balance costs, service levels, and productivity to enhance operational reliability and drive overall business success. This facility currently supports 100 team members and is expected to double in size so if you thrive in rapid growth this role is if you!

• Provide leadership and execute operational strategies to support site growth and scalability
• Manage all core Fulfillment center functions:
  Receiving, Put Away, Picking, Packing, Shipping, Returns, Inventory Control, Maintenance
• Ensure daily operations meet safety, quality, and productivity standards
• Mentor a leadership team of directors, senior managers, managers and supervisors
• Foster a culture of accountability, engagement, and continuous learning
• Define and monitor site-level KPIs for efficiency, accuracy, and cost control
• Oversee site Capital and OpEx budgets and spending
• Champion safety as a core value and ensure compliance with OSHA and company standards
• Works closely across different teams to resolve issues and ensure seamless operations.
• Maintains relationships with suppliers, 3PLs (Third-Party Logistics providers), and other external stakeholders.
• Cross-functional Collaboration:
  
  Works closely with supply chain, procurement, sales, and customer service to resolve issues and ensure seamless operations.
• Support sales and manufacturer partnerships teams to help win new partnerships and expand existing ones.

• You’re an all-star communicator and are proficient in English (both written and verbal)
• 7 + years of experience in high-volume distribution center operations , (bonus points if you worked in an automated DC)
• 5+ years in a leadership role
• Strong analytical and problem-solving skills; proficiency in MS Office (Excel required)
• Bachelor’s degree in Operations, Supply Chain, or related field is a plus
• You naturally lead by example and never fully separate yourself from the day-to-day operation.
• You enjoy motivating your team to reach new production goals. You thrive on change management and…