Leasing Specialist

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Responsible for the leasing of all vacant homes and pre‑leasing all homes that become vacant. He/she will ensure that the needs of the military families are met in a professional and courteous manner. He/she will coordinate outreach and assist with building resident satisfaction to increase levels of occupancy and build better community relationships. He/she will assist in accomplishing his/her responsibilities by completing all work assignments, reports and inspections in a timely manner.

• Answer phones and inquiries on housing availability and speak confidently to all inquiries about features offered.
• Schedule and assist with periodic inspections and conduct Move‑In and Move‑out inspections with the client.
• Pre‑inspect homes prior to a scheduled Move‑in to assure clean, habitable conditions and create a favorable first impression.
• Explain the community benefits to clients.
• Be familiar with the various floor plans and neighborhoods available to the various ranks on the waiting lists.
• Keep accurate records of all inquiries and applications on the waiting list.
• Monitor and follow up on the status of applications and the applicant’s acceptance or rejection of homes within their eligibility.
• Ensure completion of all required documentation to process the application including completion of the Lease and Move‑in packet as well as all required leasing reports.
• Ensure the Move‑in packet is completed according to the guidelines with a completed Move‑In Inspection, signed by both management and the resident, and in compliance with Fair Housing Laws.
• Maintain resident confidentiality and comply with code of ethics.
• Maintain mutually respectful, collaborative relationships with staff and residents.
• Attend appropriate internal and external meetings as assigned by supervisor.
• Enforce and adhere to company policies, rules and regulations.
• Participate in staff meetings and trainings as directed by supervisor.
• Perform other related duties and responsibilities as assigned.

Required Experience:

Any combination of experience, education or training that will assist the employee to successfully fulfill the required knowledge, skills and abilities.

Required Education/Training:

High School Diploma and/or GED, Valid Driver’s License and acceptable driving record, computer skills including MS Word, Power Point and Excel.

Required

Skills and Abilities:

• Advocate, organize, problem‑solve and obtain results for residents.
• Ability to troubleshoot and prioritize work.
• Ability to remain calm and composed in stressful situations and exercise resolution skills where appropriate.
• Ability to work in a fast‑paced team environment.
• Effectively present information, and respond to questions from Residents, Supervisors, and other co‑workers.
• Capacity to operate independently and resourcefully, taking initiative and exercising own judgment for majority of work.
• Communicate clearly and concisely, both orally and in writing.
• Strong organizational skills.
• Preferred knowledge of housing specific software, i.e. Yardi, Real Page.

Working Conditions:

The employee’s work involves primarily office work in a typical office environment, however, will be required to show available units to prospective residents which may involve driving, walking, climbing stairs as part of home inspection tours in a variety of weather conditions.

There is some degree of stress resulting from working in a close environment as well as working with the public and other employees.

Must be able to work flexible hours to occasionally include evenings or weekend work.

The range displayed on each job posting reflects the targeted base salary for the position.…