Installation & Repair; INR) Technician

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Superior, AZ, US

CUI Cable Services is looking for motivated, customer-focused Installation & Repair (INR) Technicians to join our growing telecommunications team. This is a hybrid field position responsible for running and burying fiber service drops, completing same-day drop-and-install assignments, and installing, activating, and troubleshooting residential internet services.

Technicians must be willing and able to perform both outside drop work and inside customer installations, often completing the entire service connection in one visit. Hands-on training and field experience support continued technical development.

Our technicians are the face of CUI Cable Services. We seek individuals who take ownership of assigned work, communicate clearly, complete accurate documentation, work safely, and provide a positive customer experience.

Weekend availability is a regular expectation of this position. We are currently prioritizing a dependable technician who can consistently work Sundays. A five-day schedule including Sunday may be available, with two other days off coordinated around operational coverage needs.

• Run and install fiber service drops from the distribution point to the customer premises, following company and provider specifications.
• Bury underground fiber drops using approved tools and methods; protect existing utilities and restore disturbed areas.
• Complete same-day drop-and-install assignments, from drop placement through in-home equipment activation and service verification.
• Route, secure, prepare, terminate, and test fiber-optic cabling and related connections as trained and authorized.
• Install and configure customer equipment, including ONTs, routers, and supported Wi‑Fi devices.
• Diagnose and repair service interruptions, damaged drops, poor connectivity, and equipment issues using approved testing tools.
• Perform approved exterior and interior work, including ladder access, attics, crawl spaces, and underground drop routes.
• Communicate with customers about arrival times, installation details, equipment operation, and completed work.
• Verify successful service activation, connectivity, workmanship, and customer satisfaction before closing each job.
• Submit accurate same‑day job notes, photographs, test results, and material usage; manage assigned tools and inventory.
• Safely operate company vehicles, drop‑bury tools, and installation equipment in compliance with worksite and utility‑locate requirements.
• Remain responsive to dispatch, supervisors, customers, and team members regarding assignments, delays, and completion status.

• Valid driver's license with an acceptable driving record.
• Strong customer service and communication skills.
• Mechanical aptitude and willingness to learn fiber installation, underground drop placement, and service troubleshooting.
• Ability to work independently, complete same‑day assignments, and accurately document completed work.
• Comfortable working at heights and using ladders safely.
• Willingness to work in attics, crawl spaces, and other installation environments.
• Availability to work weekends as part of a regular schedule; consistent Sunday availability is strongly preferred for the current opening.
• Ability to pass applicable pre‑employment screening and service provider credentialing requirements.

• Experience in fiber installation and repair (INR), underground drop installation/burial, telecommunications, construction, or similar field work.
• Familiarity with fiber drops, ONTs, routers, fiber testing, and residential service activation.
• Experience…