Call Center Customer Experience Specialist

Call Center Customer Experience Specialist I

Ark City - DT, 125 N Summit St, Arkansas City, Kansas, United States of America

Posted Friday, January 2, 2026 at 7:00 AM

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

Internal Deadline: 01/09/2026

This position can be filled in ARK City, Winfield, Wichita, (KS) or Vinita and Claremore (OK). Position is located on-site at Branch location.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online, are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we’re looking for: Someone who can provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services.

What would make you a great fit:

• You have strong telephone, reading comprehension and communication skills, both verbal and written.
• You possess strong customer service skills to assist customers with ease and communicate with professionalism and care.
• You have strong analytical and problem‑solving skills with the ability to make decisions independently.
• You thrive in a fast‑paced environment.
• You can multitask while managing phone calls, chat sessions, emails, etc.
• You possess solid typing skills.
• You care about your community and have a desire to be involved.

What you’ll do:

• Assist customers and branches needing technical assistance with all Bank‑related business products such as Online Banking, IVR, ITM, etc.
• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.

What you must have:

• Minimum of one year of customer service experience
• High school diploma or GED

What might set you apart:

• A drive to find positive solutions to customer and department situations
• A strong client focus with excellent problem‑solving and decision‑making skills
• Knowledge of various banking and cash management products and systems

What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Vacation and PTO
• 401(k)
• ESOP

What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate‑controlled facility, which may be in the basement of some facilities. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. Due to the fast‑paced environment of the call center, individuals must maintain a pleasant/cooperative attitude during times of high call volume. The individual must be capable of working harmoniously with diverse personalities of co‑workers and internal customers.

This position requires regular and reliable attendance and the ability to work varying hours.

What you might want to know about RCB Bank:

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.