Desktop Support Technician

Apply for the Desktop Support Technician role at Compucom Staffing
.

Location:

Arkansas City, KS (onsite). The Client seeks a qualified Desktop Support Technician to provide end‑user support.

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
• Performs computer hardware, software, and mobile phone troubleshooting
• Orders and replaces computer parts as needed
• Follows and/or documents troubleshooting processes
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
• Works well independently as well as within a team
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates

• Minimum of 3+ years of Desktop Support and Customer Service experience
• A+ certification is a plus but not required
• Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
• Shows initiative and has a go‑getter attitude
• Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
• Must be self‑motivated and enjoy working in a fast‑paced, ever‑changing work environment
• Must be comfortable with constant change; strong desire to learn; does well in fast‑paced environment
• Service Now experience not required but a plus
• Windows 10 and Mac OS experience
• Experience in an enterprise environment is a plus

The rate for this position is between $18.00 - $26.40 per hour
. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

• Mid‑Senior level

• Full‑time

• Information Technology

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit