Onsite IT Support Technician: Imaging & Networking

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our client is looking for a qualified desktop support technician to support the team onsite in arkansas city, ks. This technician will work as part of a rotating on call schedule. This is a contract to hire opportunity. The hours for this role are 11:00 am - 7:30 pm cst.


duties and responsibilities
:

repair, test, image and clean pc's, laptop, monitors, printers, and other related hardware

maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware

perform install, move, add, and change. Large imac events expected for client printer migration and pc refreshes

ensure that all tickets requiring follow-up work and/or calls receive appropriate attention

be able to account for work using visual task board , service-now ticket system, and during regular team stand up meetings

comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site

back up and burn end user data

assist in developing and documenting improvements to current processes

assist other coworkers in resolution of end users' technical issues across the program

assist site leader in the execution of established processes and escalations

assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment

perform backup, recovery, and security procedures both planned or during emergency

follow established procedures to detect, diagnose, and accurately report outage of critical site applications

assist with diagnoses of network hardware and performance problems

perform approved installation, configuration, and maintenance of physical network

perform network system administration task both planned or during emergency

diagnose shop floor pc deployment

skills and qualifications
:

must possess solid desktop fundamentals with experience in powershell, intune, and system administration

experience with asset management

demonstrate high energy given fast paced environment

working experience or strong understanding of enterprise technologies (office
365, win
10 professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction

deep understanding of diagnosing, troubleshooting, replacing pc/laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers) as well

get work done independently; dependable availability to work scheduled hours

ability to handle multiple projects

experience working in an enterprise environment

ability to work with strong personalities

trusted to work proactively given limited site it leadership

wage range
:
the rate for this position is between$19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


benefits
:
the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid…