Lead Services Specialist - Customer Order and Fulfillment

Position: Lead Services Specialist 1 - Customer Order and Fulfillment
## Lead Services Specialist 1 - Customer Order and Fulfillment Apply:
Arkansas City:
Full time:
Posted Today:
End Date:
October 20, 2026 (7 days left to apply):
R5041383#
**** Job Description Summary
**** The Lead Customer Operations Manager drives end-to-end operational performance for assigned engine programs and serves as the primary interface between customer needs and internal execution teams. You will lead cross-functional planning and issue resolution across manufacturing, quality, engineering, and supply chain to deliver on Safety, Quality, Delivery, and Cost (SQDC) commitments.#
** Job Description**## Job Title
** Lead Services Specialist 1 - Customer Order and Fulfillment (Lead Customer Operations Manager)**  ## Company Intro/About GE Aerospace GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We advance aviation technology with a relentless focus on
** Safety, Quality, Delivery, and Cost (SQDC)**, partnering with customers and internal teams to deliver reliable outcomes that keep fleets mission-ready.  ## Site, Business, OR

Functional Area

Overview This role is based in
** Arkansas City, Kansas
** and sits within
** Fulfillment Operations
** supporting customer order execution for assigned engine programs and customers. The position works closely with on-site operations and planning teams and partners across manufacturing, quality, engineering, sourcing, and supply chain to ensure customer commitments are delivered with strong execution discipline and transparent communication.  ##

Role Overview The
** Lead Customer Operations Manager
** drives end-to-end operational performance for assigned engine programs and serves as the primary interface between
** customer needs
** and
** internal execution teams**. In this role, you will lead cross-functional planning and issue resolution to deliver customer commitments aligned to
** SQDC
* * priorities.

Success requires a strong operating cadence, data-driven prioritization, and the ability to influence across teams to remove constraints, mitigate risk, and improve delivery performance.  ##

Key Responsibilities
* ** Customer Order Fulfillment Ownership**:
Serve as the lead point of contact for contract execution, order status, commitments, and issue resolution; ensure timely, accurate communication to customers and internal teams.
* ** Cross-Functional Execution**:
Partner daily with operations, planning, engineering, and frontline leaders to remove constraints and deliver customer commitments.
* ** Program Cadence & Reviews**:
Provide data, insights, and updates for program management reviews (on-site and at customer locations as needed).
* ** Planning & Transactions Support**:
Support forecasting, planning, billing, and collection activities for assigned programs and customers.
* ** Data-Driven Risk Management**:
Use SAP (or similar ERP) and other internal/external data to identify risks and opportunities, generate mitigation plans, and track actions to closure.
* ** Operational Analytics**:
Build and maintain analyses in Microsoft Excel to manage priorities, constraints, recovery plans, and delivery performance.
* ** Lean / Standard Work Execution**:
Embed standard work and lean principles into daily execution; lead meetings, manage operating metrics, and drive continuous improvement.
* ** Productivity Leadership**:
Serve as the focal point for productivity initiatives, tracking status, business impact, and follow-through.
* ** Cross-Functional Leadership**:
Lead cross-functional teams across manufacturing, quality, engineering, sourcing, and planning to improve program performance, mitigate risk, and deliver customer commitments.
* ** Customer Portals & Reporting**:
Maintain accurate order status and required reporting through customer portals/systems in coordination with internal teams.  ##

Required Qualifications
* ** Education**:
Bachelor’s degree from an accredited college or university OR high school diploma/GED with
** 4+ years
** of Project Management or Production Planning experience
* ** Experience**:
** 3+ years
** of experience in one or more of the following:
Manufacturing Operations, Materials Management, Production Planning, Project Management OR GE Leadership Program graduate in lieu of experience
* ** Technical Skills**:
Ability to use
** SAP (or similar ERP)
** and
** Microsoft Excel
** to support operational decision-making  ## Additional Information  
** Preferred Qualifications**:
*…