Customer Support Representative

About the job Customer Support Representative

Remote - US Residents Only

One of our open roles is that of a courteous and diligent customer service agent. Perfect in this role would be someone who enjoys making other people happy and is adept in multitasking. As a customer support representative, your main duties are to promptly, politely, and professionally greet and serve customers. Your main responsibility will be to guarantee every client a seamless experience.

• Respond fast to customer questions via chat, email, or phone to keep a constant degree of excellent service.
• Discover consumer problems and provide them reasonable solutions.
• Provide customers comprehensive product information and respond to their inquiries on setup and use.
• Keep current on the products and services to offer accurate and helpful assistance.
• As necessary, raise challenging problems to higher-level support teams for quick resolution.
• Note and monitor every interaction with clients; answer common inquiries and remarks.
• Work collaboratively to streamline client assistance processes and improve service delivery, therefore helping the team.
• Control account management and updates will help to keep accurate and current client records.
• Maintaining your cool and acting professionally and compassionately will help you in the most delicate or challenging of situations.

• Excellent written and spoken skills.
• Good in prioritizing consumer demands and tackling difficult problems.
• Ability to manage a high volume environment including numerous concurrent tasks and questions.
• Though not required, it is advised that you have past experience dealing with clients.
• I am quite skilled using customer support systems and technological tools.
• Able of showing empathy and compassion while handling a broad spectrum of client personalities and circumstances.

• The workplace is interesting and fit for teamwork.
• Prospects for advancing one's career and honing one's talents.
• Training covering all the bases to provide you the highest opportunity of succeeding.
• A pleasing pay scale and benefit package.