BPO Customer Care Senior Representative
Job in
Flippin, Marion County, Arkansas, 72634, USA
Listed on 2026-10-19
Listing for:
NTT DATA, Inc.
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities:
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
- Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
- In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
- Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
- Accurately complete appropriate documentation for each transaction.
- End each call by completing all required activity in order to fulfill customer requests.
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset.
Position Requirements
10+ Years
work experience
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