Service Advisor

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays

To ensure excellent customer service, by providing accurate and effective advice to every customer. Service advisors are known as the liaison between the customer and service technicians.

• Schedule service appointments. Obtain customer and vehicle data before arriving when possible.
• Greet customers promptly, and friendly, and obtain vehicle information.
• Write up customers’ vehicle issues accurately and clearly on repair orders.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician.
• Refer to service history, inspect the vehicle, and recommend additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles following manufacturers’ specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time”. Check with the dispatcher, if necessary.
• Obtain the customer’s signature on the repair order; provide the customer with a copy.
• Establish the customer’s method of payment. Obtain credit approval, if necessary.
• Notify the dispatcher of incoming work.
• Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization are noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
• Keep service department forms, menus, and pricing guides up to date.
• Explain completed work and all charges to customers.
• Implement a quality control process to eliminate comebacks.
• Maintain high customer satisfaction standards.
• Handle telephone inquiries regarding appointments and work in process
• Perform other job-related duties and responsibilities that may be assigned.

• Attend service meetings, if required
• Maintain a professional appearance by following the employee handbook.
• Maintain a clean and professional work environment.
• Expected to arrive to work on time and work assigned shift.
• Conduct business in an ethical and professional manner.
• Follow instructions from the supervisor.
• Interact effectively with co‑workers.
• Receives feedback from supervisor in a positive manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work experience as a service advisor; 1+ years’ experience, dealership preferred.
• Demonstrate knowledge in service to advise customers.
• Advanced computer skills, specifically in Reynolds and Reynolds
• Understand the importance of maintaining confidentiality.
• Understand and follow work rules, policies, and procedures.

High school diploma or equivalent. Bachelor’s degree in a business-related field preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch, or crawl. The employee must frequently lift…