Customer Service; Biometric Enrollment) Specialist - On Call

• Base hourly rate: $17.75 (SCA position) – This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act.
  
  The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.
• Compensation Details: $17.75

• On call employees are eligible for retirement savings plan (401k) and the Employee Assistance Program (EAP).
• Health, dental and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax‑saving options.
• Disability and life insurance.
• Pet insurance.
• Other benefits may vary based on employment type, location, and applicable agreements.

H&W monies are used to pay for the employer costs of benefits. Any remaining monies after all applicable deductions will be cashed out on a 1 pay period lag.

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Providing applicants with the highest level of customer service is primary in all responsibilities.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.
• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conduct periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

• Must be able to obtain and maintain facility credentials/authorization. US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.