Office Manager for Pea Ridge Dental

The Office Manager is responsible for the daily operations of the dental practice, overseeing staff, patient relations, financial systems, insurance processes, and regulatory compliance. This role requires strong leadership skills, exceptional accuracy in billing and collections, and a deep understanding of dental insurance to ensure claims are submitted correctly and paid promptly.

At Bravere Dental Care, our Office Managers are key to creating a smooth, trustworthy experience for patients while supporting providers and helping the practice maintain financial health. You ensure patients understand their financial responsibility, collect 100% of what is due at the time of service, and manage the full revenue cycle with accuracy and integrity.

• Oversee accurate and timely submission of all insurance claims.
• Minimize claim denials by verifying benefits, ensuring correct coding, and auditing claims for accuracy.
• Manage insurance aging reports and follow up on outstanding claims to ensure timely payment.
• Handle insurance appeals, corrections, and required documentation.
• Ensure precise posting of EOBs and EFTs in the practice management system.

• Collect 100% of patient responsibility at the time of service.
• Accurately present treatment plans and financial estimates, including copays, deductibles, and out-of-pocket costs.
• Manage patient balances, send and monitor statements, and follow collection protocols.
• Maintain accurate patient accounts and ensure financial transparency.
• Support proactive management of the AR aging schedule and reduce overdue balances.
• Ensure patients understand all financial responsibility of treatment before receiving any treatment.

• Oversee patient relations and resolve concerns with professionalism.
• Ensure financial discussions are clear, compliant, and compassionate.
• Assist staff with scheduling, insurance questions, collections, and patient communication.
• Support the team in delivering high‑quality, patient‑centered service.

• Assign and manage staff duties, responsibilities, and daily workflow.
• Manage staff schedules and ensure timely arrivals and departures.
• Approve staff timecards and ensure accurate time punches.
• Recruit, interview, and hire staff as needed.
• Train new team members and ensure ongoing training in OSHA, HIPAA, customer service, and software systems.
• Monitor staff performance, conduct reviews, and address concerns promptly, (with support from Bravere Dental Care if needed).
• Lead team meetings and promote a supportive, positive, collaborative work culture.

• Maintain accurate employee records, patient records, and financial documentation.
• Ensure all patient data, insurance information, and billing entries are entered correctly into the practice management system.
• Pull and understand daily, weekly, and monthly reports to ensure office accuracy and accountability.
• Support the dentist and Bravere Dental Care leadership with data for decision‑making.

• High school diploma or equivalent; some college preferred.
• 5+ years of dental office experience, preferably in an administrative or leadership role.
• Strong knowledge of dental insurance, including verification, coding basics, EOB interpretation, and appeals.
• Demonstrating a strong understanding of billing, collections, AR management, and financial accuracy.
• Proficiency in dental software systems and Microsoft Office tools.
• Understanding of OSHA, HIPAA, and Arkansas regulatory requirements.
• Strong communication skills and the ability to lead teams effectively.

• Experience supervising or managing dental office staff.
• Training or certification in dental billing or insurance.
• Back‑office experience (dental assisting, dental hygienist)

• Full-Time
• Monday – Friday, working office hours
• 30 – 40 hours per week

• Medical, dental, vision + company contribution
• PTO and paid holidays
• 401k + company match
• Uniform allowance
• Growth and leadership opportunities