Bilingual Financial Counselor

Join to apply for the Bilingual Financial Counselor I role at Southern Bancorp

Southern Bancorp is a Community Development Financial Institution (CDFI) that serves underserved communities, focusing on low-wealth and unbanked populations, with an emphasis on Black and Brown individuals.

Work in SBCP’s Asset Development Department to provide comprehensive financial counseling, coaching, and education with a focus on consumer goals of increased savings, decreased debt, improved credit, and access to capital/credit. The financial counselor will assist in recruiting for and the facilitation of all SBCP’s Wealth Building programs. The financial counselor is a highly skilled financial services professional with national certification in complex financial counseling and is the crux of all of SBCP’s wealth building products and services.

• Provides one‑on‑one financial counseling to customers that facilitates the identification and achievement of financial goals using both in‑person and digital tools.
• Provides all customers prompt, efficient and friendly service, with an emphasis on problem‑solving and solution‑building.
• Analyzes and assesses current financial conditions of consumer customers and builds outcomes‑based action plans for customers and third‑parties to achieve the customer’s identified financial goals.
• Maintains significant product knowledge for both SBB and SBCP financial products.
• Assists customers in accessing SBCP and SBB financial products to further their identified financial goals.
• Provides group learnings online and in‑person in areas of financial skills that empower customers to make positive financial decisions.
• Builds relationships with the community to ensure that SBCP is positioned in the market to attract targeted customers for SBCP services.
• Develop new clients and partners through active community outreach to build awareness for SBCP’S lending products and financial development services.
• Employs business development techniques to build a customer base for asset development services as well as lending products.
• Effectively executes a reciprocal referral network with SBCP and SBB lenders.
• Effectively uses digital platforms to collect and track data, key performance indicators, and report metrics for strategic decision‑making.
• Assist with and/or produce accurate grant and certifier reporting as needed.
• Completes all required training and continuing education for certifications.
• Performs other related duties as required or assigned, including assisting with wealth building programs.

• Bachelor’s degree or equivalent with a minimum five years of experience in credit or financial counselor role or related field.
• HUD housing counselor certification required. Employees must obtain certification within six months of hire.
• Must have Accredited Financial Counseling certification through Association for Financial Counseling and Planning Education or begin coursework for certification within sixty days of start date.
• Ability to prioritize workload to meet deadlines and work independently.
• Requires great attention to detail, ability to recall and good organizational skills.
• Strong oral and written communication skills.
• High degree of analytical ability.
• Strong customer relations skills.
• Ability to anticipate problems and use sound judgment, resourcefulness to resolve.
• Must have the ability to travel within markets and must possess and maintain a valid driver’s license and a vehicle with appropriate insurance coverage.
• Strong computer skills including proficiency in Microsoft Office suite, project management digital tools, and CRM systems.
• Ability to speak fluently in English and Spanish.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• No…