Fraud Claims Analyst

Fraud Claims Analyst

Hicksville, NY 11801

The Fraud Claims Analyst is responsible for Fraud Detection & Analysis, Claims Management, Regulatory & Compliance Risk as well as Collaboration and Communication. The Fraud Claims Analyst will analyze suspicious activity across consumer, commercial, and small business check processing, review account details, check images, signatures, endorsements, and customer behavior and Identify anomalous patterns and potential fraud using velocity and value analysis.

The Fraud Claims Analyst will also assess and validate fraud claims from customers and other financial institutions, review supporting evidence and make sound decisions on claim legitimacy, ensure timely and accurate processing of multiple claims simultaneously and maintain adherence to regulatory requirements and internal processing standards.

• Escalate significant or unusual loss events to management promptly.
• Handle Check Fraud Treasury Reclamations from the U.S. Department of the Treasury.
• Investigate account activity to determine fund depletion and recovery potential.
• Prepare documentation (e.g., indemnity agreements) for fund recovery efforts.
• Work with internal teams, financial institutions, Federal Reserve Bank, and law enforcement.
• Coordinate with the Corporate Security Department when necessary.
• Respond to inquiries from claimants and stakeholders with professionalism.
• Independently manage the end-to-end handling of in clearing check fraud claims, deposited check disputes, and Return Deposited Item (RDI) investigations.
• Ensure all actions comply with regulatory requirements, and elevate cases involving potential regulatory, reputational, or financial risks.
• Exercise sound judgment in determining whether to submit claims to external financial institutions or explore with management for payout approval.
• Investigate and resolve identity theft claims, including the removal of Chex Systems inquiries and referring any Online Banking applications related to  to Online Banking team.
• Evaluate and respond to fraud incidents assigned to the department, ensuring timely and accurate resolution.
• Prepare necessary documentation such as customer correspondence, indemnity agreements, and other supporting materials required for claim resolution.
• Communicate effectively with customers, internal departments, branch personnel, the Federal Reserve Bank, and law enforcement agencies to support investigations and claim processing.
• Prepare charge-off forms with supporting justification for approval. Create posting sheets, preparing debit/credit entries related to reclamation funds, customer credits, and approved charge-offs.
• Maintain accurate daily metrics for claims received, charge-offs completed, and post-charge-off recoveries to support operational transparency and performance tracking.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Education level required:
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 2+ Years of experience investigating check fraud, knowledge of check stock, endorsements, image analysis, and treasury reclamation processes.
• Experience in fraud detection and escalation.

• Education level preferred:
  Undergraduate Degree (4 years or…