Senior Villa Host

The Villa Host is the heart of the guest journey at Song Saa. Acting as a personal guide, storyteller, and problem‑solver, the Villa Host ensures every guest feels seen, cared for, and connected to the island’s spirit of luxury, sustainability, and Cambodian warmth.

• Review guest bookings in advance, confirm details and follow up with the Reservations team.
• Reach out to guests to confirm preferences and special requests.
• Collect information on dietary needs, wellness routines, activity interests, family requirements, and celebration occasions.
• Ensure preferences are logged accurately in guest profiles and shared with all relevant departments.
• Anticipate opportunities for personalisation (e.g., pillow choice, minibar setup, welcome notes, children’s amenities).
• Coordinate with the Song Saa Lounge team to prepare tailored refreshments or comforts for transit.
• Communicate proactively with the Boat Captain and island teams so that every touchpoint reflects readiness and care.

• Coordinate with Guest Experience and Boat Captain teams to ensure smooth guest transfers from airport to island.
• Personally greet guests at the airport or designated meeting point with warmth and professionalism.
• Assist with luggage handling and ensure guests are comfortable during the transfer process.
• Provide clear communication about transfer timings, boat schedules, and journey details.
• Begin storytelling early — introduce Song Saa’s ethos, sustainability projects, and cultural heritage during the journey.
• Anticipate guest needs (special assistance, dietary requests, family needs) and communicate them ahead of time to island teams.

• Welcome guests to the Song Saa Lounge in Sihanoukville, ensuring a calm and elegant transition before the boat journey.
• Offer refreshments, comfort, and a sense of arrival that reflects Song Saa’s luxury and warmth.
• Provide clear updates on transfer timings and assist with any travel‑related needs.
• Begin building rapport with guests, setting the tone for their island experience.
• Share stories of the island, Khmer culture, and Song Saa’s regenerative mission to create anticipation.
• Coordinate with Guest Experience and Boat Captain to ensure smooth boarding and luggage handling.

• Coordinate with Guest Experience and Boat Captain to ensure seamless island arrival.
• Personally welcome guests with warmth, professionalism, and cultural sensitivity.
• Provide resort and villa orientation and introduce Song Saa’s ethos of sustainability and community.
• Confirm guest preferences and communicate them to relevant departments.
• Ensure luggage and welcome amenities are delivered promptly and discreetly.

• Serve as the primary point of contact for all guest needs during their stay.
• Curate and manage personalized itineraries, balancing relaxation and activity.
• Proactively check in with guests at key touchpoints throughout the day:
  • Morning – confirm daily plans, offer gentle suggestions for activities, and ensure breakfast or wellness preferences are met.
  • Lunch – check on midday dining arrangements, reconfirm dietary preferences, and suggest light or experiential options.
  • Afternoon Activity – follow up before and after excursions, spa treatments, or cultural experiences to ensure readiness and satisfaction.
  • Guest Experiences – engage with guests during or after signature Song Saa activities (snorkeling, meditation, village visits, sustainability tours) to capture feedback and deepen connection. Facilitate special requests such as: romantic dinners, private excursions, or wellness rituals.
  • Pre‑Dinner – reconfirm evening dining preferences, offer enhancements such as wine pairings or private dining options.
  • Post‑Activity / Evening – check on comfort after excursions or dining, ensure turndown and villa needs are met, and close the day with warmth.
• Anticipate guest needs by observing preferences and adapting service accordingly. Coordinate with F&B, Spa, Watersports, and Housekeeping for flawless service delivery.
• Share meaningful stories about Song Saa’s culture,…