Associate Resident Service Technician

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation—for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone.

This Position reports to:
Regional Service Manager - South

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is:
On site resident

This role is contributing to the Process Automation Energy Industries in the US‑South Region. The residency will be located in Arkadelphia, Arkansas.

• Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow‑up" system with customers to ensure the technical advice provided was effective.

You will join a high performing team, where you will be able to thrive.

• High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.
• ABB relocation assistance will be provided to Arkadelphia, Arkansas. Your onboarding will initially take place in Houston, TX.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
6.

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1‑888‑694‑7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1‑888‑694‑7762 or by sending an email to US‑ Resumes and applications will not be accepted in this manner.

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