IT Manager

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Full Time Decatur, AR, US

Salary Range: $ To $ Annually

Job Title: Maintenance Technician
Location: 2577 AR-59, Decatur, AR

About United Petfood

United Petfood is a private label producer of high-quality dry & wet pet food, biscuits and snacks. We are a Belgian family business with 25 high-tech pet kitchens in Europe and the US.

Joining us means joining an international, passionate, and driven team with one common goal: a healthy planet filled with healthy pets! But it doesn’t stop there—we truly care about building encouraging, supportive, long-lasting partnerships, both inside as well as outside of our fast-growing family company. By only working with the very best ingredients and most innovative technology available, we ensure a place in which you can grow, bloom, and make thousands of pets happy worldwide!

Check out our website:
United Petfood Producers USA, Inc.

Position Summary

The IT Manager is responsible for the day-to-day management, reliability, security, and continuous improvement of IT systems and infrastructure at our Decatur, Arkansas manufacturing facility. This is a highly hands-on role serving as the primary on-site IT resource where someone who enjoys broad autonomy would thrive.

The IT Manager will take ownership of local IT operations while partnering occasionally with the IT team at our Indiana location and Group IT on strategic initiatives.

The ideal candidate combines strong technical expertise with an ownership mindset and is comfortable moving between strategic projects and hands-on troubleshooting. This position plays an important role in supporting plant operations by ensuring reliable and secure technology across both business and manufacturing environments.

Duties & Responsibilities

IT Operations & Infrastructure

• Manage day-to-day IT operations and provide hands-on technical support for the Decatur facility.
• Maintain the availability, performance, reliability, and security of IT systems supporting plant and business operations.
• Lead infrastructure lifecycle projects, including installation, replacement, upgrade, and refresh of IT hardware and systems.
• Administer Windows Server, Active Directory, Microsoft 365, user accounts, permissions, licensing, and related systems.
• Manage and support network infrastructure, including LAN, WAN, VPN, Wi-Fi, firewalls, switches, and routing.
• Develop and maintain accurate network documentation and topology, including appropriate network segmentation and segregation.
• Oversee data backup, disaster recovery, and business continuity processes and periodically verify recovery capabilities.
• Implement and monitor cybersecurity controls in alignment with company and Group IT standards.
• Troubleshoot hardware, software, network, connectivity, and system issues and coordinate resolution as needed.
• Manage the deployment, replacement, and lifecycle of computers, network equipment, and other IT hardware within an active manufacturing environment.
• Maintain accurate IT documentation, asset records, system configurations, procedures, and inventory.

Manufacturing & OT Support

• Partner with plant operations, engineering, maintenance, and external OT resources to support technology used within the manufacturing environment.
• Assist with IT infrastructure supporting PLC, MES, SCADA, and other shop-floor systems where applicable.
• Support secure integration and communication between IT and OT environments while maintaining appropriate cybersecurity controls and network segmentation.
• Coordinate troubleshooting and project activities involving both IT and production systems while minimizing operational…