Service Desk Technician

• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with substantial company match
• Life and Travel Insurance
• Tuition Assistance
• Wellness Reimbursement Program
• Paid Holidays and Vacation

The Service Desk Technician is a frontline technical specialist responsible for supporting, managing, and optimizing all end-user computing environments. As a key member of the Service Desk, this role delivers hands‑on endpoint engineering, device management, and customer-focused technology support across multiple channels. The Service Desk Technician ensures reliable operation of laptops, desktops, mobile devices, virtual desktops, and enterprise applications while partnering closely with Infrastructure & Operations to maintain a secure, modern, and efficient endpoint ecosystem.

• Primary Technology Support — Act as the main point of contact for end‑user endpoint issues, incidents, and service requests through the ITSM platform.

• Endpoint Troubleshooting — Perform initial triage, diagnose hardware/software issues, document findings, and elevate when appropriate.

• Intune Endpoint Management — Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.

• Azure VDI Support — Support Azure Virtual Desktop (AVD) environments, including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.

• BYOD Support — Provide guidance and support for Bring‑Your‑Own‑Device users, ensuring secure access, proper enrollment, and adherence to organizational policies.

• MDM & Mobile Application Services — Manage mobile devices through MDM platforms, support enterprise mobile applications, and assist with enrollment, configuration, and security compliance.

• Device Deployment & Management — Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.

• Incident Coordination — Support major incidents by collaborating with I&O teams, ensuring timely updates and adherence to SLAs.

• Knowledge Base Maintenance — Create and update technical documentation, troubleshooting guides, and standard operating procedures.

• Technical Proficiency — Maintain up‑to‑date knowledge of supported technologies, business applications, and endpoint management tools.

• Process Compliance — Follow established IT processes, policies, and performance standards.

• Continuous Improvement — Contribute to automation, optimization, and technology improvement initiatives.

• Professional Development — Pursue ongoing learning and skill development.

• Team Collaboration — Demonstrate integrity, teamwork, and strong communication while supporting organizational values.

• On — Call Participation — Participate in 24/7 on‑call rotations, staggered shifts, and emergency response efforts as needed.

• Perform additional duties as assigned - Central Hudson’s environment is continuously evolving; individual skills and contributions must reflect these changes.

• Provides support for storm restoration efforts.

• Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study. In lieu of an associate’s degree, a High School Diploma or Equivalency degree and 2+ years relevant experience will be considered
• Experience supporting Windows, mobile devices, and enterprise applications
• Proficiency with Microsoft Office
• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Ability to adapt to changing technologies and priorities
• Self‑motivated, proactive, and able to work…