Systems Analyst Job Harwood Arkansas USA,IT/Tech

Location: Harwood

Description

Install, maintain, and repair computer hardware and software at both the main office and regional job sites. Answer questions and provide technical assistance and support for internal and external clients throughout the region. Help with the use of computer, handhelds, and peripheral hardware, including, but not limited to, operating systems, printing, installation, integration, email, and enterprise software. Ensure proper licensing and configuration of installed client based software.

Aid in the general administration, validation, and upkeep of company wide softwares and utilities. Assist in managing the day-to-day/routine networking operations to include the corporate and jobsite networks.

Take personal responsibility for working safely within an Incident and Injury Free (IIF) culture.

Be a champion to support IIF efforts for working safely and building a culture of care and concern for each team member in the workplace.
Consistently communicate and reinforce the tenets of an IIF workplace.
Ensure adherence to processes and procedures that support an IIF culture.
Comply with all company safety requirements and policies.

Deliver technical support that is tailored to support business needs.

Install and perform repairs on hardware, software, and peripheral equipment, following the design or installation specifications in the office and job site locations.
Confer with users, reference technical manuals, and conduct computer diagnostics to determine the nature of problems; provide assistance.
Test and monitor hardware and peripheral equipment to evaluate use, effectiveness, and adequacy of the product for the user.
Coordinate the setup and deployment of computer hardware and software.
Install, update, and troubleshoot stand-alone computer software applications.
Set-up job site networks, including, but not limited to, high speed internet connections and wireless networks.
Maintain system for detailing hardware/software inventory and problem resolution activities.
Provide hands on support of local server(s) and the local computer networks while working in conjunction with the support staff.
Create and maintain a monitoring, trending, and alerting system for all network devices and connections to minimize faults and failures of the network environment.
Troubleshoot system issues and help drive to resolution using tools such as traffic flow and packet capture utilities.

Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Coordinate both on-boarding of new user equipment ordering, delivery, and set-up and offboarding users by collecting company equipment and removal of system.

Work with vendor support contacts to resolve technical issues within the desktop environment.

Work with other IT team members regarding new branch and construction site builds and upgrades.

Assist others in the IT department.

Assist in the support of video conferencing and presentation equipment.
Collaborate with IT professionals in other regional offices.
Assist with local hardware and software purchases to ensure proper business approval, licensing, and best value while controlling costs.

Skills

Support
analysis
data
technical support
troubleshooting
networking protocols
tcp/ip
wired/wireless devices
customer service skills
SCCM
Powershell
MDM
Cisco meraki
CompTIA
Microsoft O365
Windows 10
video conferencing
customer service
construction

Top Skills Details

Support
analysis
data
technical support
troubleshooting
networking protocols
tcp/ip
wired/wireless devices
customer service skills
SCCM
Powershell
MDM
Cisco meraki
CompTIA
Microsoft O365
Windows 10

Additional

Skills & Qualifications

1. History of progressively more responsible experience and proven results including:

a. Bachelors degree in computer…