Lead Services Specialist - Customer Order and Fulfillment

The Lead Customer Operations Manager drives end-to-end operational performance for assigned engine programs and serves as the primary interface between customer needs and internal execution teams. You will lead cross-functional planning and issue resolution across manufacturing, quality, engineering, and supply chain to deliver on Safety, Quality, Delivery, and Cost (SQDC) commitments.

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We advance aviation technology with a relentless focus on Safety, Quality, Delivery, and Cost (SQDC), partnering with customers and internal teams to deliver reliable outcomes that keep fleets mission-ready.

This role is based in Arkansas City, Kansas and sits within Fulfillment Operations supporting customer order execution for assigned engine programs and customers. The position works closely with on-site operations and planning teams and partners across manufacturing, quality, engineering, sourcing, and supply chain to ensure customer commitments are delivered with strong execution discipline and transparent communication.

The Lead Customer Operations Manager drives end-to-end operational performance for assigned engine programs and serves as the primary interface between customer needs and internal execution teams. In this role, you will lead cross-functional planning and issue resolution to deliver customer commitments aligned to SQDC priorities. Success requires a strong operating cadence, data-driven prioritization, and the ability to influence across teams to remove constraints, mitigate risk, and improve delivery performance.

• Customer Order Fulfillment Ownership:
  Serve as the lead point of contact for contract execution, order status, commitments, and issue resolution; ensure timely, accurate communication to customers and internal teams.
• Cross-Functional Execution:
  Partner daily with operations, planning, engineering, and frontline leaders to remove constraints and deliver customer commitments.
• Program Cadence & Reviews:
  Provide data, insights, and updates for program management reviews (on-site and at customer locations as needed).
• Planning & Transactions Support:
  Support forecasting, planning, billing, and collection activities for assigned programs and customers.
• Data-Driven
  
  Risk Management:
  
  Use SAP (or similar ERP) and other internal/external data to identify risks and opportunities, generate mitigation plans, and track actions to closure.
• Operational Analytics:
  Build and maintain analyses in Microsoft Excel to manage priorities, constraints, recovery plans, and delivery performance.
• Lean / Standard Work Execution:
  Embed standard work and lean principles into daily execution; lead meetings, manage operating metrics, and drive continuous improvement.
• Productivity Leadership:
  Serve as the focal point for productivity initiatives, tracking status, business impact, and follow-through.
• Cross-Functional Leadership:
  Lead cross-functional teams across manufacturing, quality, engineering, sourcing, and planning to improve program performance, mitigate risk, and deliver customer commitments.
• Customer Portals & Reporting:
  Maintain accurate order status and required reporting through customer portals/systems in coordination with internal teams.

• Education:
  
  Bachelor’s degree from an accredited college or university OR high school diploma/GED with 4+ years of Project Management or Production Planning experience
• Experienc…