Regional Support Manager

Job Details:
Level: Management,

Job Location:

Scott Hamilton Dr - Little Rock, AR 72209, Position Type:
Full Time, Job Shift: Any (AM/PM), The Regional Support Manager (RSM) is a critical, field-based role responsible for temporarily managing individual store locations during periods of transition, management vacancies, performance challenges, or new store openings. The RSM is assigned to one store at a time and provides operational continuity, staff supervision, and leadership support. This role is essential in ensuring that each store maintains alignment with Goodwill's operational standards, productivity goals, and mission delivery.

• 1. Provide hands-on leadership and coaching to store teams, serving as acting manager when needed to ensure continuity and performance. This duty is performed as needed.
• 2. Reinforce training, evaluate performance, and address staffing gaps to promote engagement, retention, and accountability. This duty is performed daily.
• 3. Provide onboarding, training, and ongoing support to new and existing team members. This duty is performed as needed. This duty is performed as needed.
• 4. Support all phases of new store openings, including planning, merchandising, inventory setup, and customer flow. This duty is performed as needed.
• 5. Remain on-site post-opening to support stabilization and ensure early success. This duty is performed daily.
• 6. Uphold and model ACE service standards and I-CARE values to ensure exceptional service to customers and donors. This duty is performed daily.
• 7. Train staff on ACE expectations and handle escalated concerns with professionalism. This duty is performed as needed.
• 8. Oversee daily operations, including sales, production, and customer service, to ensure smooth, compliant, and efficient performance. This duty is performed daily.
• 9. Conduct operational assessments to monitor KPIs, SOP compliance, safety, and labor management. This duty is performed daily.
• 10.Maintain store readiness through cleanliness, proper stock rotation, signage, and merchandising standards. This duty is performed daily.
• 11. Promote a culture of safety by monitoring environments for hazards, ensuring compliance with standards, and reporting issues promptly. This duty is performed daily.
• 12. Submit detailed reports to the Regional Director with operational observations, staff feedback, and recommended actions. This duty is performed weekly.
• 13.Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Minimum of 2 years of retail management experience required.
• Previous experience in relief management or new store support strongly preferred.

• Leadership:
  Strong ability to influence, coach, and lead others under varying conditions.
• Communication:
  Clear, professional verbal and written communication; report writing required.
• Adaptability:
  Able to quickly adjust to different environments and manage through change.
• Analytical Thinking:
  Uses observations and data to assess performance and identify solutions.
• Decision-Making:
  Independently manage operations and resolve issues based on policy.

• Driver's License

• Ability to lift up to 50 pounds and perform physical retail duties.
• Frequent standing, walking, bending, and reaching.
• May be exposed to donation warehouse environments and inclement weather.
• Flexible availability required, including evenings, weekends, and holidays.

• Must have a valid state driver's license and be insurable by the company's insurance carrier.
• Must have reliable transportation.
• Must be available for frequent travel, including assignments outside the home region and overnight stays.
• Minimum of 45 hours per week.
• Attend retail management meetings and organizational training as required.