Strategic Accounts Quality Engineer

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Southworth International Group, Inc., located in Manila, AR, has an immediate opening for a Strategic Accounts Quality Engineer

Southworth is the world's largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.

We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all. We offer a generous time off policy, 401k match, affordable health and vision coverage, tuition reimbursement, development plans for career growth, and a fun engaged workforce!

The Strategic Accounts Quality Engineer supports and improves product and process quality while serving as a primary quality resource for strategic accounts. This role translates customer expectations, application requirements, critical dimensions, and known quality concerns into account-specific inspection requirements, quality standards, workflows, and technical work instructions. Working cross-functionally with Strategic Account, Innovation, production, inspection, suppliers, customers, and quality teams, the Strategic Account Quality Engineer supports prototype builds and run-off activities;

analyzes quality data and trends; coordinates corrective actions and internal follow-up; and drives timely resolution of customer-impacting issues. The position also provides supplier feedback, strengthens inspection and measurement practices, validates adherence to established standards, and delivers on-site field support as needed to confirm design, application, installation, and quality solutions. The ideal candidate will demonstrate strong analytical, problem-solving, communication, and project management skills, with the ability to lead cross-functional efforts, manage multiple priorities independently, and travel as required.

The position is based at Southworth International Group, Inc. (SIGI) located in Manila, AR

• Serve as a quality point of contact for strategic accounts, ensuring customer quality expectations, concerns, and improvement priorities are understood and effectively supported by the Strategic Account and Innovation teams.
• Support prototype builds and run off activities to facilitate improvements.
• Support strategic account quality initiatives by coordinating internal follow-up, communicating quality trends, and helping drive timely resolution of customer-impacting issues.
• Provide field support on site as needed to facilitate validation of design, application, installation, or quality initiative resolutions.
• Collect, analyze, and summarize data to identify opportunities for process improvements.
• Lead continuous improvement projects using root cause analysis to resolve issues.
• Develop processes and technical work instructions when needed for production requirements.
• Develop robust workflows and processes resulting in quality product.
• Develop and implement quality standards.
• Develop design specific inspection requirements based on design, critical dimensions, known quality issues, and application specifications for strategic key account models.
• Monitor and analyze quality performance.
• Facilitate corrective action activities to improve quality metrics.
• Identify opportunities for improvement in manufacturing processes, quality processes, and inspection activities.
• Provide instruction for auditors and inspectors on areas of concern or improvement.
• Facilitate measurement techniques for incoming and in-process inspections as needed.
• Validate that processes adhere to current standards and work instructions.
• Provide analysis and feedback to suppliers for supplied product to develop corrective action.
• Communicate defects and improvement information with suppliers as needed to support Purchasing personnel.

• Degree in quality, industrial, or engineering desired.
• Two (2) or more…