Asset Protection Service Representative - Gateway II

About the Role

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores.

Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands:
Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss‑related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

• Strong observational skills and attention to detail in a fast‑paced retail environment.
• Ability to remain calm, professional, and customer‑focused in high‑pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.