Carrier Success Associate - Chicago

• Pay or shift range: $22 USD to $24 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Operations - TL Fulfillme
• Full-Time
• Requisition #: CARRI
  001081

Company Overview: Flock Freight is a Freight Tech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, Flock Direct, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Target

Start Date:

Monday, October 26th, 2026

Team/Department Overview: Carrier Success
- Reporting directly to Senior Manager
- Carrier Success

As a Carrier Sales Associate, you’ll play a critical role in ensuring our customers’ freight moves seamlessly through Flock Freight’s proprietary platform. You’ll own carrier relationships end-to-end, from prospecting and onboarding to ongoing engagement, while leveraging technology, data, and strong commercial instincts to drive results. This is a high-execution, relationship-driven sales role for someone who thrives in a fast-paced environment and is motivated by measurable impact.

What You’ll Do

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
• Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

Who You Are

• Competitive, driven, and motivated by performance-based goals
• Comfortable with outbound sales activity and relationship building
• A strong communicator who can influence, negotiate, and problem-solve in real time
• Organized, detail-oriented, and able to manage multiple priorities at once
• Adaptable and energized by working in a fast-moving, execution-focused environment
• Mission-driven and excited to contribute to a company modernizing the freight industry

Qualifications

• Previous sales, account management, or customer-facing experience preferred
• Demonstrated ability to meet or exceed goals
• Strong written and verbal communication skills
• Confident decision-maker with solid problem-solving instincts
• Strong work ethic and a willingness to learn

We offer a comprehensive training program designed to…