Medical Receptionist

Become a part of our caring community As a Medical Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to Arthur Rushing, Center Administrator. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

As a Medical Receptionist, you'll:
Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere. Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow. Maintain accurate and confidential patient records using EMR and CRM systems. Update patient accounts and collect copays when needed. Handle incoming calls, respond to inquiries, and provide general information and empathy.

Keep the reception area clean, stocked, and organized. Help with supply orders, inventory management, and courier coordination. Use your skills to make an impact

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Bilingual proficiency in English and Spanish - must pass proficiency exam before foreign language communication
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience

This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

• Experience with EMR systems

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. #LI-BL1

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

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Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing…