Director, IT Operations and Support

The vision of the Arlington Public Schools is to be an equitable educational community where all learners feel a sense of belonging, experience growth and joy, and are empowered to shape their own futures and contribute to a better world.

Provides professional, supervisory, administrative and technical work in connection with all Town and School District IT operations. Under general direction of the CIO, plans, directs and manages the activities of major functions of the Department:
Service Desk, Data Center Operations, Network and Infrastructure; all other related work as required.

• Bachelor’s degree in Information Systems or related field; 15 years of experience in IT project management and operations; 7-10 years of supervisory responsibility within a related field; or any equivalent combination of training and experience.
• Experience with implementation of complex governmental or non-profit organizations is advantageous but not required. Experience with ERP software required. Munis software is a plus.

• Knowledge. Thorough knowledge of contemporary information-technology; understanding of modern techniques of business-systems analysis and consultative skills. Knowledge of mid-range/server Apple and PC-based systems. Thorough knowledge of programming methods and techniques. Knowledge of enterprise-wide network and telecommunications. Considerable knowledge of strategic planning, systems, cybersecurity and project management. Knowledge and experience of IT practices and business process improvement techniques.
• Ability. Ability to establish and maintain effective communication, both written and oral, with all groups of employees, public officials, vendors, citizen groups and committees, and others inside and outside the Town government as required. Ability to evaluate hardware and software options and plan for their future use, including procurement. Ability to work effectively with Town and District policy-makers and managerial employees, including the assessment and resolution of problems and setting of priorities.
  
  Ability to facilitate teams and to lead decision-making processes in a collaborative environment. Ability to provide training to employees on a wide variety of computer software and hardware. Ability to effectively manage and supervise personnel and interdepartmental technology committees and work programs. Ability to work with tact and discretion and maintain confidentiality.
• Skill. Strong conceptual, analytical, triage and problem solving skills. Extensive group process and process improvement skills. Infrastructure skills that include network architecture, data center and server operations and application maintenance. Project management skills to ensure stakeholder identification and engagement, collection and review of business requirements, implementation of technical standards and handoff from development to support. Desktop computer skills that encompass effective use of productivity and collaboration suites (i.e. Office 365), project management, presentation, email, operating systems, browser software and endpoint protection.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimal physical effort required to perform work under typical office conditions, with frequent moderate effort in such tasks as moving and installing computer hardware and related office equipment. Position requires the ability to operate a keyboard for extended periods of time. Position requires the ability to view computer screens for an extended period of time. Position requires the ability to walk around to access Town offices on a regular basis including traversing flights of stairs in various buildings.
  
  Position requires fully correctable close vision, color…