Emerging Store Manager

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Supervises customer service associates and designated hitters, manages the front end of the store, and recommends operational improvements for the Pharmacy and Retail Store.

Supports the Store Manager to achieve company deliverables, works an alternate schedule with minimal overlap, and assumes all store responsibilities in the Store Manager’s absence. Ensures proper merchandising, protection of store assets, and improvement of sales and profitability.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvement in both the front‑end and pharmacy. Empowers team members to find impactful resolutions, seeks solutions that exceed expectations, and builds loyalty.
• Accountable for improving overall customer service metrics.

• Supervises the store operation and team members, assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing time‑off requests, and ensuring proper coverage.
• Collaborates with external partners to drive the future of Walgreens stores and supports outreach opportunities.
• Uses store data, analysis, and team input to make fact‑based decisions and monitor impact.
• Manages cash handling, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and all bookkeeping aspects.
• Supervises front‑end and pharmacy inventory, completes resets/revisions and price changes, analyzes trends, creates corrective action plans, and trains staff on inventory SOPs.
• Executes operational feedback from the Store Manager and District Manager through delegation and supervision.
• Maintains store cleanliness, manages repair and maintenance, and responds to emergencies.
• Ensures team members know all computer and technology systems and software.
• Provides a safe work environment, utilizing the Security Operations Center.
• Complies with all company policies, regulations, and laws regarding alcohol, tobacco, fresh food, and pharmacy products.
• Completes special assignments and tasks as assigned.

• Analyzes financial and performance data independently and creates action plans for business deliverables.
• Uses operating statements, KPIs, and relevant tools to engage the team, drive solutions, and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

• Leads and trains team members, providing mentorship, coaching, and support for career development.
• Handles performance management, including setting goals, providing feedback, and recognizing achievements.
• Builds talent pipelines, anticipates staffing needs, manages candidate pools, participates in hiring, and makes hiring decisions.
• Follows proper procedures for selection, recruitment, record retention, and training per company policy and legal requirements.
• Establishes a culture of accountability through clear expectations, performance improvement plans, and constructive discipline.

• Completes the Store Manager learning and development program and all required courses, certifications, and training.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required by state.

• Communicates regularly with team members through one‑on‑one discussions and group meetings, ensuring open dialogue.
• Assists the Store Manager in planning and communicating company and store strategy.

• Bachelor’s degree with a solid academic record (all majors welcome) OR completed the Walgreens Community Internship Program OR High School Diploma/GED and two years of supervisory experience.
• Demonstrated leadership, professional business ethics, self‑motivation, strong communication skills, and…