Sales Engineer

Astound , the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary:

The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.

Essential Job Functions:

Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Sales Engineer will provide technical sales support for Astound’s Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer’s technical team to bridge the need of Astound’s products and services.

Works as part of the presales account team to market and sell Astound’s line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services.

Duties and Responsibilities:

• Attend customer meetings in person and via the phone/web.
• Assists representatives and customers with selecting the best Astound products and services to meet their needs
• Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests.
• Builds relationships with customers serving as the technical liaison from pre-sales to post-sales.
• Required to follow the Company’s and industry technology trends through self-study, formal training, and certifications
• Provides technical training and development to support the Enterprise Account teams.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance
• Other duties as assigned

Requirements/Qualifications:

Education:

Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience certification supporting Astound’s product and/or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.) is desired

Experience:

• Minimum 3-5 years’ experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience
• Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts

Knowledge, Skills, & Abilities:

• Strong Computer Skills – including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth
• Experience with CRM tools (Sugar, Sales Force)
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• Travel up to 50%. Astound offers a hybrid work environment. Applicants should reside in the indicated territory with the expectation to attend customer and account team meetings as required.
• Requires a professional demeanor and appearance with strong verbal and written communication skills
• Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment
• Background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching
• Experience…