Customer Service Representative

Join our dynamic team as a Customer Support Specialist! In this role, you will be the voice of our company, providing exceptional phone support to sales and healthcare professionals. Your ability to engage, interact, and respond promptly and courteously will foster positive business relationships, ensuring our clients feel valued and supported. You’ll be instrumental in assisting our Sales Department by addressing inquiries and maintaining detailed records of customer interactions.

If you’re passionate about providing top-notch customer service and thrive in a collaborative environment, we want to hear from you!

Location: Remote in Tennessee

Schedule: Monday — Friday 8:00 am — 5:00 pm

Payrate: $20.00/hr

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage and respond to inquiries in a prompt, accurate, and courteous manner.
• Support the Sales Department by answering questions via telephone, email, and fax.
• Keep detailed records of customer interactions, including inquiries, complaints, and actions taken.
• Determine charges for requested services and collaborate with Corporate Accounts Receivable for payment collections.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in the ERP system and enter contracts as required.
• Implement procedures to maintain accurate inventory records through proper billing and replenishment.
• Manage inventory shelf life and expiry records effectively.

• High school diploma or equivalent; additional education in business or related field is a plus.
• Proven experience in customer service or support roles, preferably in a sales or healthcare setting.
• Excellent verbal and written communication skills.
• Proficiency in using ERP systems and Microsoft Office Suite.
• Strong problem solving skills with attention to detail.
• Ability to work collaboratively in a team oriented environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws.

A conviction does not automatically bar individuals from employment.