Lead Customer Service Representative - Health Services

Lead Customer Service Representative - Health Services

The annual salary for this position ranges from $37,600 to $37,600. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Required
:

• Resume
• References (minimum of three)

Serves as the initial point of contact for UTA Health Services. Provides excellent customer service while performing a variety of administrative tasks related to patient appointments, answering and routing phone calls, responding to general inquiries, and other front desk responsibilities. Maintains patient confidentiality in compliance with federal and state regulations and institutional policies.

• Greets students, staff, and visitors in a professional, respectful, and welcoming manner.
• Checks patients in for appointments.
• Verifies eligibility and collects required documentation.
• Schedules, reschedules, and cancels appointments following established protocols using the electronic medical record (EMR) system.
• Answers incoming phone calls and routes calls to appropriate staff.
• Responds to general inquiries by phone and in person.
• Assists patients with completing medical record forms and release of medical record documentation.
• Assists with front desk coverage, including opening and closing the front desk.
• Assists with clinic communications, signage, and front desk organization.
• Performs other duties as assigned.

• High school diploma or GED and one (1) year of experience providing clerical and/or administrative support or equivalent work experience.
• Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment.

• Three (3) years of experience providing clerical and/or administrative support.
• Familiarity with electronic medical record (EMR) systems.

• Ability to handle confidential and sensitive information with discretion.
• Ability to follow established policies, procedures, and emergency protocols.
• Ability to provide excellent customer service.
• Ability to work independently and multitask with frequent interruptions.

• Monday through Friday; 8:00am through 5:00pm .

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Prolonged sitting, standing, and walking required.

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work.

With an enrollment of more than 42,000 students, UTA is the second largest…