Manager, Operations Excellence

Join to apply for the Manager, Operations Excellence role at Wingstop Restaurants Inc.

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service‑minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave‑worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

• Lead efforts to enforce brand standards for food safety, quality, and cleanliness ops procedures by managing our quarterly restaurant audit program
• Reinforce best in class operations procedures with restaurants and manage our digital food safety program
• Establish and grow positive relationships with our Brand Partners (Franchisees) to foster an environment of compliance to operations procedures

This position focuses on holding restaurants accountable to meeting our operations, food safety, and cleanliness standards. This is a crucial role in our business as food safety is critical to all that we do to deliver an exceptional guest experience.

• Manage relationship with the company that completes our QSC (quality, safety, and cleanliness) audits. Set and revise standards for these audits. Host quarterly calls with Brand Partners (Franchisees) to share QSC trends and best practices.
• Assist with developing training content and plans to improve QSC performance. Audience for this is both internal and external.
• Address QSC appeals from BPs. Able to explain procedures in a way BPs and restaurant team members (employees) can understand. Hold team members to high level of accountability and execution, and adherence to all of our brand standards.
• Knowledgeable of chemicals used to clean and sanitize and experienced with regulatory inspections (food inspectors, HACCP plans, etc.)
• Oversee our digital food safety tracking program (Zenput) and assist with training BPs and their staffs on how to use it. Monitor overall Zenput performance and drive improvements in this system.
• Lead efforts to reinforce business as usual operational procedures (will include both online and in person training sessions).
• Exceptional project management abilities and demonstrated ability to navigate multiple priorities.
• Able to build relationships and rally team members toward a common goal.
• Work in a fast pace, agile environment. Must be able to pivot successfully and manage change.

• Bachelor’s degree in Business, Operations Management, Hospitality, or related field
• 5+ years of restaurant or retail operations experience, with at least 2+ years in a multi‑unit or field support role (e.g., Franchise Business Consultant, Area Coach, or Operations Manager)
• Proven track record of upholding and auditing brand standards and driving operational performance across multiple locations or regions
• Experience working within a franchise system or multi‑unit organization strongly preferred
• Strong knowledge of restaurant operations, brand standards, and food safety compliance.
• Ability to diagnose operational performance gaps and create effective, data‑driven action plans.
• Excellent coaching and influencing skills to drive accountability and alignment with franchisees or operators.
• Demonstrated ability to lead through influence — building trust and partnership across cross‑functional and franchisee relationships.
• High level of professional integrity and brand stewardship; consistently models company values.
• Strong communication and facilitation skills, including the ability to deliver feedback constructively and lead training or standards sessions.
• Travel 20% - 30%
• Routine need to shift priorities among simultaneous projects, while upholding quality and sense of…