Import Account Coordinator

Company Overview

We are a well-established importer and agent with over 21 years of experience providing seasonal décor, general merchandise, lighting, small electronics, and hardware to major retailers across the U.S. and Canada. Based in Arlington, Texas, we are experiencing exciting growth and are seeking a reliable, long-term team member to join our close-knit company.

This position involves frequent communication with our Asia office and requires someone who is committed, detail-oriented, and seeking long-term career advancement within a fast-paced business environment.

Are you an assertive, analytical decision-maker and problem solver?

Do you thrive in a dynamic environment with variety and change?

Are you disciplined and driven by quality and precision?

If yes, this could be the role for you.

As an Import Product Account Coordinator, you will be responsible for overseeing and managing assigned buying and import projects from concept through delivery. You’ll collaborate closely with Sales/Marketing, Product Managers, and our Asia office to ensure orders meet our customers’ expectations for quality, pricing, and timelines.

• Develop and manage strategic account plans and support product development initiatives.
• Serve as the main point of contact for client accounts, providing high-level customer service.
• Ensure timely shipment and quality compliance for all orders.
• Follow up on projects with our Asia office, including off-hour communication when needed.
• Research and propose new items, categories, and suppliers to drive innovation.
• Initiate product development projects to meet evolving customer demands.
• Work collaboratively with cross-functional teams to resolve any operational issues.
• Support and train junior merchandising team members.
• Track, pack, unpack, and organize samples and merchandise.
• Maintain active communication with overseas teams and internal sales staff.

• Prior experience in import/export or international sourcing is highly desirable.
• Bachelor’s degree in Business or a related field required.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong attention to detail and ability to manage multiple priorities.
• Strong communication and follow-up skills.
• Ability to work flexible hours for communication with Asia office as needed.
• Bilingual (Mandarin or other Asian languages) is a plus.

• Candidates must complete a basic math and import knowledge test during the in-person interview.
• A Personality Survey will be required prior to the in-person interview.

• Ability to sit and work on a computer for extended periods.
• Occasionally lift and move boxes up to 30 lbs.
• Willingness to travel for trade shows and vendor meetings when necessary.

• 100% employer-paid health, dental, and vision insurance after 3 months.
• 401K retirement plan with 3% employer match after 6 months.
• Dynamic, small team environment with growth potential.

• Entry level

• Full-time

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