Key Account Director

*** Will offer relocation assistance if needed***

The Key Account Leader is responsible for owning high-impact customer relationships across an assigned territory and delivering sustained, profitable growth. This role leads complex commercial engagements, aligns internal capabilities to customer priorities, and shapes long-term account strategies in highly matrixed environments.

• Serve as the senior commercial lead for priority accounts within the region.
• Establish trusted, multi-level relationships with executive and operational stakeholders.
• Translate customer objectives into actionable commercial and growth strategies.
• Act as the escalation point for commercial, contractual, and operational challenges.

• Develop and execute multi-year account plans aligned to revenue, margin, and share objectives.
• Lead complex negotiations spanning pricing, terms, service models, and long-term agreements.
• Identify expansion opportunities across products, categories, and geographies.
• Balance growth ambition with profitability, risk management, and operational feasibility.

• Mobilize internal teams across sales, marketing, R&D, operations, finance, and supply chain to deliver against account priorities.
• Ensure coordinated execution across regions and business units.
• Drive accountability through clear performance metrics, governance, and cadence.

• Maintain deep understanding of customer business models, end-user needs, and market dynamics.
• Apply consumer, category, and competitive insights to inform commercial direction.
• Anticipate regulatory, compliance, and sustainability considerations impacting accounts.

• Own forecasting, pipeline visibility, and long-range planning for assigned accounts.
• Monitor performance against targets and implement corrective actions as needed.
• Prepare and deliver executive-level updates and business reviews.

• Mentor and develop account and commercial team members, as applicable.
• Contribute to succession planning and talent development initiatives.
• Lead through influence in a matrixed organization without direct authority.

• 12+ years of experience in strategic account management or commercial leadership roles.
• Proven success managing complex, enterprise-scale customers across multiple regions.
• Strong financial and commercial acumen, including pricing, margin, and contract structures.
• Experience operating in regulated, technically complex, or innovation-driven industries.
• Experience supporting key accounts over $75MM
• Ability to influence senior stakeholders and drive alignment across diverse teams.
• Excellent communication, negotiation, and executive presence.
• Bachelor’s degree required; advanced degree preferred.