Service Department Coordinator

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Paid time off

The Service Coordinator is responsible for managing and coordinating all incoming service requests for the service department at a CNC machine tool distributorship. This role serves as the primary point of contact between customers, field service technicians, parts department, and management to ensure timely, accurate, and efficient service delivery.

• Receive, log, and prioritize incoming service calls and work orders
• Schedule and dispatch field service technicians based on urgency, location, and skill set
• Maintain accurate service records and documentation in the service system
• Communicate service timelines and updates to customers
• Coordinate parts orders and service requirements with the parts department
• Follow up on open service tickets and ensure timely resolution
  
  Verify technician time entries, travel, and job notes for accuracy
• Assist with customer billing preparation and service documentation
• Monitor service workload and assist in resource planning
• Maintain customer service standards and professional communication
• Support service manager with reporting, scheduling, and service coordination duties

• 2+ years of experience in service coordination, dispatching, or customer service
• Experience in CNC, manufacturing, or industrial equipment environments preferred
• Excellent organization and time-management skills
• Strong communication and customer service abilities
• Comfortable handling multiple priorities in a fast-paced environment
• Proficient in Microsoft Office (Outlook, Excel, Word) and service management software
• Detail-oriented with strong follow-through

• Problem-solving and decision-making
• Multitasking and prioritization
• Scheduling and logistics coordination
• Customer relationship management
• Data entry and documentation accuracy
• Team collaboration
• Professional communication

• Ability to sit, stand, and operate a computer for extended periods
• Occasional lifting up to 25 lbs may be required

• Office and warehouse environment
• Interaction with field technicians and customers on a daily basis
• High-volume scheduling and communication