Customer Success Manager

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Team Support is the leading post‑sale customer support software company purpose‑built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into a single powerful solution so companies can know, support, and grow their customer relationships.

• Manage a portfolio of customer accounts and serve as their primary point of contact
• Drive onboarding, adoption, and ongoing customer engagement
• Conduct Customer Account Reviews (CARs) and share insights and recommendations
• Support renewals and identify growth opportunities in partnership with Sales
• Monitor customer health and proactively address risks
• Coordinate with Support, Product, and Sales to resolve issues and improve outcomes

• 2–5 years of experience in Customer Success, Account Management, or a related role
• B2B SaaS experience preferred
• Strong communication and relationship-building skills
• Comfort working with customer data, health metrics, and feedback
• Customer-first mindset with strong follow-through
• Ability to manage multiple accounts in a fast-paced environment

• Remote-First Culture: 100% remote team with a collaborative, team-oriented culture.
• People Matter: You’re a name, not a number. Your work and relationships make an impact.
• Growth-Minded Leadership: Leadership that listens and supports your development.
• Awesome Benefits: 100% employer-paid medical & dental, voluntary vision and life insurance Flexible PTO + paid holidays 401K with company match

Team Support is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants are encouraged to apply.