Account Manager

• locations 250 parkcenter blvd, boise, , 83706, us 1421 s manhattan ave, fullerton, ca, 92831, us 20227 n 27th ave, phoenix, az, 85027, us 2401 e randol mill rd ste 400, arlington, tx, 76011, us 5918 stoneridge mall rd, pleasanton, ca, 94588, us

are you ready to take the next step in your career? Join us for an exciting opportunity at albertsons companies, where innovation and customer service go hand-in-hand!

at albertsons companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In seres, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving.

about albertsons media collective

albertsons media collective is a tech‑centric, people‑focused retail media network. Albertsons media collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for albertsons. Albertsons media collective has a-ci rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most.

we are a collection of local businesses serving communities through the richness of diversity, relationships, and locality.

bring your flavor

building the future of food and well‑being starts with you. Join our team and bring your best self to the table.

the account manager (l2) is responsible for delivering best‑in‑class client experiences when working with the collective. Account manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day‑to‑day contact for collective clients, the account manager will work to deliver strategic, data‑driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of annual plans.

the position will be based in boise , pleasanton ca, dallas, tx, fullerton ca, chicago, il or nyc.

main responsibilities:

• become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on‑time campaign launches and working cross‑functionally to identify areas of upsell where relevant to the customer
• responsible for identifying upsell opportunities in‑flight and post‑campaign to ensure repeat, growing partnership and working in collaboration with client partner counterpart to deliver holistic client plans
• advocate for the voice of the customer across the organization to build a best‑in‑class retail media network
• ensures accurate crm hygiene with an emphasis on post‑io signature to allow for accurate revenue tracking
• collaborates with client partner counterpart to advise and create material for t2t/ q / lunch & learns
• customer‑centric mindset with a deep understanding of client and category objectives to deliver best in class service
• strong ability to interpret and story‑tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• emphasis on cultivating customer loyalty and retention focusing on the client experience during the post‑io partnership
• works in lockstep with client partners to ensure the client is receiving holistic best‑in‑class partnership from planning to execution and campaign wrap in alignment with client kpis to achieve annual renewal and growth targets
• continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• monitor and report on key metrics in‑flight as relevant to keep customer up to date on the over value of their media investment
• continuously monitor, learn and develop knowledge of retail media landscape
• client travel as needed

we are looking for candidates who possess the following:

• 4+ years of media/retail/account management experience
• strong organization and process development skills
• strong ability to story‑tell with data געה>
• demonstrates strong presentation skills…