Customer Service Representative

Address: 1907 Peyco Dr Arlington, Tx 76001

About All-Pro Fasteners

All-Pro Fasteners, Inc. is a leading full-line, full-service fastener distributor specializing in bolts, nuts, washers, screws, and other fastener-related products. Serving customers across the United States, All-Pro provides high-quality products, dependable service, and customized fastening solutions to a wide range of industries.

Headquartered in Arlington, Texas, our primary distribution and manufacturing facilities are supported by additional service centers throughout Texas, Kansas, Oklahoma, Missouri, Iowa, and Illinois.

We are currently seeking a motivated, detail-oriented Customer Service Representative (CSR) to join our team at our Arlington headquarters.

The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service while managing inquiries, preparing quotes, processing orders, and coordinating with internal departments to ensure customer needs are met.

This position plays an important role in building and maintaining strong customer relationships, supporting sales efforts, and ensuring orders are processed accurately and delivered on time. The ideal candidate is organized, dependable, and comfortable working in a fast-paced, team-oriented environment.

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Receives (by telephone or email) request for quotations, orders and lead times from customers.
• Makes quotations on items, writes orders and relays pertinent information to customer
• Uses computer to retrieve customer information, stock status information, the status of purchase order, and to make changes to orders
• Routes orders to warehouse for filing and follows up on orders to ensure delivery by specified dates
• Investigate and resolve customer problems by conferring with production, sales, shipping or carrier personnel
• Checks credit status with accounting department
• Builds and maintains customer relationships
• Works with outside sales representatives to keep account activities up to date

Supervisory Responsibilities:

This job has no supervisory responsibilities.

• To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Service Solicits customer feedback to improve service ; responds to requests for service and assistance.
• Communications Strong verbal and written communication skills.
• Attendance/Punctuality Is consistently at work and on time.
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical
  
  Skills:
  
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Authority:
Position authority (what someone can do) is in direct relation to its responsibilities (what someone is supposed to do.) The person filling the activities described in this job description has the authority to accomplish the things required, unless otherwise noted. Further clarification may also be made during the training process and/or embedded in associated procedures and documents related to the job.

Computer

Skills:

To perform this job successfully, an individual should have knowledge of basic computer applications.

Physical Demands:
The physical demands described here are representative of those that must be met by an…