Training & Development Manager

A-LA Auto Insurance is an independent agency that acts as a personal insurance shopper, comparing rates and coverage from more than 35 carriers to help clients find policies that fit their needs and budgets without requiring a credit check. The bilingual team focuses on making insurance quick, easy, and hassle-free for a diverse client base. The agency offers a wide range of products, including auto, motorcycle, commercial auto, renters, homeowners, life, and health insurance, allowing clients to protect multiple aspects of their lives under one roof.

With 20 offices across Texas, including convenient walk-in options and the ability to obtain quotes online or by phone, A-LA Auto Insurance provides accessible, customer-centered service. Hablamos Español.

The Training & Development Manager is a full-time, on-site role based in the Dallas-Fort Worth Metroplex. This role is responsible for designing, implementing, and overseeing training programs for agents and staff across multiple office locations, ensuring consistent service quality and compliance with industry standards. Day-to-day tasks include assessing training needs, developing instructional materials, delivering in-person and virtual training sessions, and evaluating program effectiveness through performance metrics and feedback.

The manager will collaborate with leadership to align learning initiatives with business goals, support onboarding and ongoing employee development, and maintain up-to-date training content that reflects current products, systems, and regulatory requirements. This role also involves coaching team members, promoting a culture of continuous learning, and coordinating with bilingual staff to support training in both English and Spanish where needed.

• Candidates should possess strong skills in Training & Development and Training, including planning, delivering, and improving learning programs.
• Candidates should possess skills in Employee Training and Employee Learning & Development, with experience supporting onboarding and ongoing performance improvement.
• Candidates should possess skills in Instructional Design, including creating clear, engaging, and effective training materials for diverse audiences.
• Experience in insurance, financial services, or customer-facing environments is beneficial.
• Strong communication, facilitation, and presentation skills, with the ability to engage adult learners in group and one-on-one settings.
• Proven ability to analyze training needs, use data to measure outcomes, and adjust programs based on feedback and results.
• Ability to work on-site across the Dallas-Fort Worth Metroplex and occasionally visit other Texas offices as needed.
• Bachelor's degree in Human Resources, Education, Business, or a related field, or equivalent relevant experience; bilingual English/Spanish skills are a plus.