Field Application Manager

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy‑saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world‑class corporate citizen guided by its mission statement, “To provide innovative, clean and energy‑efficient solutions for a better tomorrow,” Delta leverages its core competence in high‑efficiency power electronics and its ESG‑embedded business model to address key environmental issues, such as climate change.

Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

We are looking for a proactive and experienced Manager of Field Application Engineering (FAE) Team to lead a skilled team of Field Application Engineers in the Data Center Business. The ideal candidate will have a strong background in data center solutions, hands‑on technical expertise, and a passion for customer success. This role requires a dynamic leader who can effectively bridge the gap between customers and internal engineering teams, providing technical guidance, support, and innovative solutions to meet client requirements.

• Lead, coach, and develop a team of Field Application Engineers to deliver best‑in‑class technical support and solutions for data center customers.
• Set performance goals, conduct regular reviews, and provide mentorship to ensure continuous skill development and team growth.
• Foster a customer‑first mindset, driving a collaborative and problem‑solving culture within the team.
• Act as the primary technical contact for key customers, providing in‑depth product knowledge, troubleshooting, and hands‑on support during pre‑sales and post‑sales activities.
• Lead customer site visits, design reviews, and technical workshops to gather requirements, provide product demonstrations, and offer customized solutions.
• Collaborate with customers on solution validation, product testing, and issue resolution, ensuring successful implementation and client satisfaction.
• Work closely with the sales and product management teams to understand customer needs and translate them into tailored data center solutions, including power, cooling, and network infrastructure.
• Guide the FAE team in designing and configuring solutions that align with customer requirements, leveraging expertise in power systems (UPS, PDUs), thermal management (HVAC, liquid cooling), and data center infrastructure.
• Ensure alignment with industry standards and best practices (ASHRAE, Uptime Institute, TIA‑942) in all solution designs.
• Oversee the execution of technical projects, ensuring timely delivery and adherence to customer requirements and specifications.
• Manage resources, timelines, and budgets for field support activities, coordinating with internal engineering and manufacturing teams for successful deployments.
• Develop detailed project plans, including site readiness checklists, risk assessments, and post‑installation support plans.
• Serve as the voice of the customer, providing detailed feedback on product performance, usability, and feature requests to the product management and R&D teams.
• Identify areas for improvement in existing products and solutions based on customer feedback and field observations.
• Lead initiatives for training, process improvements, and the development of technical documentation and best practices.

• Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 8–10 years of experience in Field Application Engineering or Technical Support within the data center industry, with at least 3–5 years in a managerial role.
• Technical Expertise: Strong knowledge of power systems (UPS, PDUs, busbars) and cooling systems (HVAC,…